Complaints, Compliments and Feedback

PROCESS THIS SUBMISSION

Please process this Complaints, Compliment or Feedback by completing below. The original feedback is lower on this form.
Who reviewed this Submission
What was the result of this Submission?
Is further action required
Details of further Action required
Feedback, Compliments and Complaints

Here at Operation Flinders, we are committed to continually improving the quality of our programs and people. We want to know what we’re doing will and what we can improve.
Confidentiality and anonymity

Providing feedback isn’t always easy and we understand this. We will keep your comments confidential. You can also remain anonymous if you choose, however, if you would like a response from us, please provide your contact details.

What will happen with my feedback?

We will consider your feedback. If you choose to provide your details, we will let you know as soon as possible what we’re going to do, and we will act as quickly as possible.
Feedback Type
Date Reported or discussed

DayMonthYear
2 digit day, 2 digit month, 4 digit yearDate
Name (optional)

First NameLast Name
Best Contact Method for us to respond
Where would you like to meet?

Other
Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Phone Number (optional)
Email (optional)
example@example.com
What would you like to tell us?
What would you like us to do?
Was this discussed or reported to anyone else? If so, who?
When did you discuss or report this?

MonthDayYear
2 digit month, 2 digit day, 4 digit yearDate
I am providing this feedback on behalf of someone else:
Do you need an interpreter?
Which language?
Please attach any further documentation (copies of emails, forms, written statements, or photos etc)

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Privacy statement

This statement outlines the Foundation’s practices in the collection, storage use and disclosure of personal information relating to Feedback, Compliments or Complaints provided to the Foundation. This statement has been developed to assist the Foundation to comply with privacy law i.e. the Privacy Act 1988 (Cwth) and Australian Privacy Principles (APPs).

The Foundation only collects the personal information necessary to manage and respond to any feedback, compliments or complaints received. The personal information collected will generally be limited to your:

·         name

·         postal address

·         phone number

·         email address

·         details of the feedback being provided

·         response and resolution to your feedback, compliment or complaint.

Any personal information you provide to the Foundation will be kept in its databases in South Australia or its secure Australia-based cloud storage facilities. The Foundation will take reasonable steps to ensure the personal information it collects is stored securely and is not misused. Access to personal information held in its databases, electronic and paper files is restricted to relevant Foundation people and they will only access it where necessary.

You may remain anonymous when providing feedback, compliments or complaints; however, in these circumstances, you will not be contacted regarding any response or resolution to your feedback, compliment or complaint.
Foundation person who dealt with this matter

First NameLast Name
Date resolved

DayMonthYear
2 digit day, 2 digit month, 4 digit yearDate
Action taken
Additional Information
e.g., policy changed, website corrected, Foundation person retrained/disciplined/terminated
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Feedback, Compliments and Complaints